Cancellation and Refunds
Please Note: We do not refund for change of mind, if you found it cheaper elsewhere, decided you simply don’t like it or have no use for it. Please read our Cancellation and Refund conditions.
Customers should note that The Skin Philosophy may not offer a refund if the delivery mistake was caused by the customer entering incorrect information about their address.
Cancellations and Refunds
• Please provide at least 48 hours’ notice to be given for any appointment cancellation.
• Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. We don’t refund for change of mind.
• In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment.
We encourage you to work with your therapist or health professional on what you can achieve with your treatment.
If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or clinics.
Purchases made through Customer Portal Online
Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded.
We don’t refund for change of mind, however, we may use our discretion if we believe the treatments purchased by you, cannot be provided to you (eg, your skin type might be deemed as unsuitable for the treatment you purchased).
Any request for refund by you, for treatments purchased online through your customer portal, must be made in writing and issued to: firstname.lastname@example.org for our consideration.
The Skin Philosophy may decide, upon review of your written request, whether a refund is required.